Our Service Team
Our operations team have years of road freight experience and are dedicated to understanding their customers´ requirements. They are skilled in interpreting and responding to customer information and finding the most efficient and cost effective transport solution for every job. Once work is booked and confirmed, their role is to monitor and check every load on every step of its journey - as well as GPS tracking and checking technology-driven data, this can mean speaking to drivers and site operating staff at several locations, often in their native language thereby avoiding misunderstandings and ensuring specific instructions are adhered to.
Freightex collects data for a number of different KPIs to monitor on-time performance and other service criteria. We are committed to using this data to help continually improve and to ensure we always provide our customers with excellent service.
Read some of our customer feedback.
In our most recent customer survey, 98% reported on-time delivery and were satisfied or very satisfied with Freightex's service. We believe our customers rate our service highly because we always strive for excellence, something we have encapsulated in our service promise. If you would like to give feedback for a specific job or more generally please click on the link here for our mini-survey. The survey will take less than a minute to complete.