How to be a Reliable and Trustworthy Partner for 3PL Companies: Five Tips for Carriers
Are you a carrier looking to establish a lasting partnership with a 3PL company? Here are five key tips to become a reliable and trustworthy partner for Third Party Logistics entities, such as Coyote Logistics.
1. Maintain the Highest Level of Customer Service
Providing quick and accurate responses to customer inquiries is fundamental in building the foundations of a lasting business relationship. It’s essential to remember that every interaction between a carrier and a 3PL company builds the carrier’s positive image. Courtesy, clarity, and professionalism in communication are indispensable, as is the flexibility to adapt to the client’s needs, significantly increasing trust and positive perception of the carrier.
2. Invest in Technology
Technology plays a crucial role in modern logistics, and there’s no doubt about it. Therefore, transport companies that invest in systems and tools have a significant competitive advantage and will be able to build more durable relationships with 3PL companies, whose daily operations also rely on modern technological solutions such as Transport Management Systems (TMS), cargo tracking systems, and process automation.
3. Ensure Compliance With Standards and Regulations
In this area, it is particularly important to maintain the technical condition of trucks and trailers. This not only maximizes safety but also reduces the risk of delays due to breakdowns. Another aspect is providing drivers with access to training that will improve their driving skills (e.g., more economical driving) and obtaining the necessary permits and certificates that will allow the company to transport various types of goods (e.g., ADR for hazardous materials, GDP for pharmaceuticals, and GMP+ for grain transport).
4. Build Long-Term Relationships with 3PL Customers
Collaboration with 3PL companies is often a long-term commitment. Building lasting relationships is based on trust and mutual respect. Therefore, ensure regular communication: maintain constant contact, inform about the progress of orders, and respond quickly in case of any problems. Always strive to meet delivery deadlines or service standards. Of course, this may not always be possible due to objective obstacles. In such situations, always have a plan for handling them and appropriate communication with the client. Remember that feedback and suggestions from 3PL companies are valuable sources of information that can help improve the services provided by your company.
5. Remember about Transparency
Transparency is one of the most important components of building trust in business relationships. Therefore, it is crucial to provide current information about delivery status, regularly report results, and inform about any problems (e.g., delays) – this allows for better supply chain management. Also, ensure clear and transparent billing, no hidden costs, and transparent cooperation terms.
To become a trustworthy partner for 3PL companies, carriers must maintain the highest level of customer service, invest in modern technologies, and comply with standards and regulations. Building long-term relationships through regular communication and fulfilling commitments is key. Transparency, including clear billing and up-to-date delivery information, is essential for trust and lasting cooperation.