How Coyote Logistics Helped Digital1 Organize Efficient E-commerce Deliveries

Coyote - Digital1 testimonial

The service from Coyote for arranging a new shipment is great, the responses are fast, all options are clearly presented and they are very competitively priced.- Martina Gregoriou, Head of E-commerce, Digital1

Quick Shipper Facts

  • A technology company based in Manchester, operator of online stores

Coyote Services Used

  • UK domestic and intra EU groupage transport option

Challenge

Digital1 was looking for cost-effective road freight transport options between fulfillment centers in the UK and within the European Union.

Result

Founded in Manchester, Digital1 is a provider of technology and IT solutions as well as an E-commerce operator. It was because of the latter part of its business activity that Digital1 turned to Coyote Logistics. The company was looking for a cost-effective option to transport their goods (including, among others, clothing) between fulfillment centers in the UK, as well as on routes between the United Kingdom and the European Union.

The size of the cargo, as well as the need for delivery within five working days and a focus on optimizing delivery costs, indicated that the Coyote’s groupage model was the most appropriate form of transport in this case.

Groupage is an ideal solution for shippers who send from 1 to 5 pallets at a time. Their cargoes share trailer space with shipments from other companies. This means that the shipper pays only for the actual space occupied on the trailer. Loads are subsequently delivered to the next points of receipt on the route (or to one, if, for example, they are to reach one logistics center). Groupage should be used by those entrepreneurs for whom transit time is a lower priority (since gathering loads on a trailer may take some time), and key for them are cost optimization and efficient delivery to the destination. It is also worth noting the environmental aspect of this solution: consolidating smaller cargoes from several shippers on one trailer reduces the number of trucks on the roads, which impacts on reducing the carbon footprint of the logistics industry.

Digital1 emphasizes the timeliness of deliveries and efficient communication from Coyote. As Ms. Martina Gregoriou, Head of E-commerce points out: “Once the shipment is on the way I receive frequent updates and the shipment always arrives on time.”

Ms. Gregoriou also highlights the quick response of the Coyote team when it was necessary to resolve a minor problem situation during transport. “My last shipment stock was picked up earlier than expected and was therefore incorrectly labeled. The stock was sent to another warehouse where it was labeled correctly and then redelivered. The communication from Bryony (Hunt, EU Business Development Executive, Coyote Logistics) was fantastic and I felt assured throughout the whole process that it would be rectified” –says Ms. Gregoriou.

Summary

Thanks to the Groupage transport service provided by Coyote Logistics, Digital1 delivered its goods between warehouses in the UK and within the European Union. When asked if she would decide to recommend Coyote Logistics, Ms. Martina Gregoriou, Head of E-commerce at Digital1 answers:

“Definitely! The communication is great and the prices are very competitive”.

If you want to transport your goods on UK domestic, cross-Channel and intra EU routes, feel free to: